Shipping policy
At Noviianna, we are committed to delivering your order as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order with Noviianna, you agree to the terms outlined below.
1. Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully confirmed.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
2. Shipping Times
Estimated delivery 8 to 15 business days, sometimes (Less or More) may vary depending on your location, courier operations, and seasonal demand.
Delivery timeframes shown on our website, product pages, or at checkout are estimates only and are not guaranteed.
Unexpected delays may occur due to:
- High order volume
- Courier service disruptions
- Customs processing
- Weather conditions
- Incomplete or incorrect shipping details
- Other factors beyond our control
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow time for tracking updates to appear after dispatch, as carrier systems may take time to update.
4. Incorrect or Incomplete Address Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Noviianna is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at d3dou3ltd@gmail.com. We will do our best to assist before the order is dispatched, but we cannot guarantee changes once processing has begun.
5. Lost, Delayed, or Stolen Packages
If your package is significantly delayed or appears lost in transit, please contact us at d3dou3ltd@gmail.com and we will review the situation with the shipping carrier where possible.
Once a package has been marked as delivered by the carrier, Noviianna is not responsible for theft, loss, or delivery issues occurring after delivery confirmation. We recommend checking with household members, neighbors, or your local courier office if this occurs.
6. Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, and related charges may apply depending on the destination country.
These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
Noviianna is not responsible for delays caused by customs procedures.
7. Shipping Fees
Shipping fees, where applicable, are displayed at checkout before payment is completed.
Any shipping charges paid at the time of purchase are generally non-refundable unless otherwise required by law or where the issue is caused by our error.
8. Split Shipments
In some cases, an order may be shipped in multiple packages depending on product availability, warehouse location, or logistical reasons. If this occurs, you may receive separate shipments and tracking updates.
9. Delivery Issues
If you experience any delivery issue, please contact us promptly at d3dou3ltd@gmail.com with your order number and a description of the issue. We will do our best to assist and provide appropriate guidance.
10. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact:
Noviianna
Email: d3dou3ltd@gmail.com